Job Information
Nielsen Technical Support Analyst in Bangalore, India
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.
Job Responsibilities
Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables
Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors
Collaborate closely with Application Developers to resolve software application issues
Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership.
Troubleshoot questions and issues from operations teams on application issues and data quality issues
Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution
Maintain and manage daily processing logs and run procedure manuals
Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.
Position Requirements
Strong communication and interpersonal skills
Must have prior experience using PostgreSQL for troubleshooting
Creative thinking, problem solving and decision making skills
Analytical and detail oriented
Able to function independently
Able to work under pressure and within time critical deadlines
Strong organizational skills and the ability to multi-task
Familiarity with Windows, and Unix concepts
Solid understanding of Excel
Minimum education: Bachelor’s Degree in Computer Science, IT, or related field
Physical Requirements
Ability to use a phone or wear a headset
Ability to use a computer, keyboard and mouse with high-speed internet access
Work environment is indoors, remote or in a Nielsen office location
Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones
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