DE Jobs

Search from over 2 Million Available Jobs, No Extra Steps, No Extra Forms, Just DirectEmployers

Job Information

Nielsen Technical Support Analyst in Bangalore, India

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.

Job Responsibilities

  • Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables

  • Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors

  • Collaborate closely with Application Developers to resolve software application issues

  • Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership.

  • Troubleshoot questions and issues from operations teams on application issues and data quality issues

  • Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution

  • Maintain and manage daily processing logs and run procedure manuals

  • Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.

Position Requirements

  • Strong communication and interpersonal skills

  • Must have prior experience using PostgreSQL for troubleshooting

  • Creative thinking, problem solving and decision making skills

  • Analytical and detail oriented

  • Able to function independently

  • Able to work under pressure and within time critical deadlines

  • Strong organizational skills and the ability to multi-task

  • Familiarity with Windows, and Unix concepts

  • Solid understanding of Excel

  • Minimum education: Bachelor’s Degree in Computer Science, IT, or related field

Physical Requirements

  • Ability to use a phone or wear a headset

  • Ability to use a computer, keyboard and mouse with high-speed internet access

  • Work environment is indoors, remote or in a Nielsen office location

  • Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones

DirectEmployers