Product Design Practitioner (Digital: Consumer/EE)

Job Req ID: 32238

Posting Date: 16 Apr 2024

Function: Design

Unit: Digital

Location:

Snowhill, Birmingham, United Kingdom

Salary: Competitive with great BT benefits

Recruiter: Mel Carballo

Hiring Manager: Ben Slawson

Career Grade: D

Internal Closing Date: 24 Apr 2024

Full time, 3 days a week together from either one of our London or Birmingham hubs (flexible 2 days remote wherever).

The immediate assignment:

As a Product Designer at BT Consumer/EE, you’ll be the objective voice of our users. Relentlessly chasing needs-based innovation and producing world class quality experiences. You’ll partner with Product and engineering colleagues to define digital experiences, with a focus on translating user needs and business goals into compelling interactive customer journeys.

You'll have the following accountabilities:

• Ensure the user can achieve their goal easily, in a simplified user journey, with low friction interactions in a way that has a commercial benefit

• Utilise the EE Design System in your experience designs

• Be a Design team representative and a main point of contact for product owners and product team members on developing a user centred approach to all activities

• Support the implementation of continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across teams

• Develop user experience designs and prototypes at any level of fidelity needed independently, while being as lean and outcome focused as possible

You'll have the following skills & experience:

• Interaction Design & Prototyping - defining the order and experience of the users activities within the digital touch-points

• Visual Design & Finesse – creating interactions into a simple and delightful user interface

• User Journey Mapping - designing end to end journeys with needs and data at their heart

• User Research & Testing - discovering issues and needs through regular qualitative learning

• Micro Interaction Design - ensuring each moment is intentionally created

• Data Analysis, MVT & A/B Testing - analysing behaviours and appetites using regular quantitative learning

The following qualities:

• Exceptional collaboration and communication skills with an ability to turn complexity into simplicity

• Empathy and a willingness to help users and colleagues

• Lean approach to action; continually finding ways to deliver more value to the customer and the business with less effort

• Strategic thinking and planning; driving efficient ways of working, looking to contribute to a best-in-class design team and operating model

• Entrepreneurial and flexible approach to activities; adapting behaviours and proactively removing barriers to delivering results

• Empathy and willingness to help users and colleagues

Benefits:

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV with TNT Sports and NOW Entertainment

• 50% discount for friends and family on EE mobile pay monthly and SIM only plans

Our leadership standards:

-Looking in-

Leading inclusively

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

-Looking out-

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

-Looking to the future-

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

How to apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

What we stand for:

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at BT Group.