Job Information
The Acquisition Group Installation Dispatcher in Burnaby, British Columbia
The Acquisition Group, one of Western Canada’s largest and most successful marketing companies, is looking for a reliable Dispatcher to join our team representing TELUS Smart Home Security and TELUS Future Friendly Home Services. The Dispatcher will act as the main communication point between our Technician team and our Sales team to successfully manage customer installation appointments. This Dispatcher will also be in charge of inventory management, along with providing operations support.
Responsibilities
Receive and dispatch orders for service installations
Act as a liaison between Sales and Technician teams
Manage inventory levels, reporting, ordering and deliveries
Manage, organize and oversee warehouse
Coordinate, prioritize and optimize Technician schedules for maximum efficiencies
Contact customers to confirm their orders and installation appointments
Enter data in computer system and maintain records of calls, activities and installation notes
Monitor and report quality concerns to Technician Operations team
Support with training and other operational duties upon request
Requirements
Full Time Availability (Mon-Sun) with flexible hours for on call support
Remote and on location work, with occasional travel required
Proven experience as a Dispatcher or relevant position
Proven experience in sales and/or telecom is strongly preferred
Excellent communication in English (oral and written)
Comfort with Microsoft Office (Outlook, Word, Excel, PowerPoint) required
Outstanding organizational and multitasking abilities
Active listener with strong attention to detail
Sound judgement and critical thinking with proactive problem solving skills
Minimum High School Diploma required
Must be able to pass a Canadian Criminal Record with a verdict of Clear
Perks and Benefits
Full training provided
Room for career advancement
Engaging and dynamic team culture – team events, travel and more!
Competitive compensation at $20-$25/hr
Medical and Dental Benefits after probation
Our ideal candidate is an excellent communicator with strong attention to detail, enjoys problem solving and being an important part of an engaged and accountable team.
If you believe we’re the team for you, apply now to be considered for this opportunity!
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