You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.

Your Role

You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.

Your Responsibilities

 To focus on customer engagement, satisfaction, retention + reactivation through high levels of service

quality, close collaboration with operational + commercial key stakeholders, along with air logistics

management to optimize the customer experience.

 To own, monitor + drive all sales activities.

 To ensure best-in-class customer onboarding.

 To focus on continuous improvement of processes + controls ensuring complete + correct customer

contact data, service data + changes in our systems including customer reporting for SME customers.

 To actively manage interfaces + the exchange of information, knowledge + data with your team + other

stakeholders involved to ensure effective, efficient shipment management.

 To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.

 To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center

(RCC) to optimize the customer experience.

 To ensure delivery against all financial targets + strategic objectives of your CCL.

Your Skills and Experiences

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.