Job Summary

Serves as a liaison for patients, family members, and visitors to assist with comfort, communication, health education and resolution of concerns. Follows and adheres to the Ephraim McDowell Health nursing professional practice model if applicable. Performance that accomplishes patient and family centered care as central to practice and a foundation of caring, compassion, competence, communication, collaboration and teamwork. Responsible to participate in shared nursing leadership to accomplish positive outcomes, education, respect, dignity and safety for the patient and their family. Accountable for leadership of self and others. Exhibits the values of F.I.R.S.T. (Friendliness, Innovation, Respect, Service, and Trust).

WORKING CONDITIONS, HAZARDS, AND PHYSICAL EFFORT:

Must be attentive to detail; work in a fast-paced environment with extensive computer use and patient contact. Requires independent action and response to matters shared by patients on the phone. Some moving of supplies and equipment, must be able to move or position 10 lbs. independently. This job is subject to the pressures of dealing with people in often stressful situations. Requires continuous cheerful attitude and the ability to be objective and aware of patient/family members/visitor perceptions. Excellent communication skills and the ability to interact favorably with the public both orally and written is a priority. Works standard work week.

MINIMUM QUALIFICATIONS OR EQUIVALENTS:

Education: Graduate of an accredited nursing program. Bachelor’s degree in an accredited nursing program is preferred.

Experience: Three to five (3-5) year’s experience in Healthcare customer service is preferred.

LICENSES, CERTIFICATIONS, AND/OR REGISTRATIONS:

Current nursing license in the State of Kentucky if applicable. Notary must be received within three (3) months of employment. Lean Six Sigma Yellow Belt or Green Belt training must be received within 18 months of employment (Online training will be accepted).

Key benefits include: Health, dental and vision insurance are available upon hire date Paid Time Off - accruals at 7.08 hours per pay period Matching Retirement Savings Plan with up to an 8% match Tuition reimbursement for hard to fill positions Student loan repayment for certain positions Cafeteria discount averaging 25%