Job Information
The Brick Live Chat Agent in Edmonton, Alberta
Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
* THIS IS NOT A REMOTE POSITION *
Responsibilities
Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
Process requests for product returns, price matches, warranties, etc.
Follow up on orders and any research related to them
Follow up with our warehouse, marketing, or product content teams as needed
Remain vigilant in the face of potential fraud
Manage several tasks at once
Qualifications
Ability to promote excellence in customer service
Must be willing to travel to and work from one of our many store-front locations
Experience in Live Chat, Zendesk, Shopify is an asset
Bi-lingual English French is an asset
Retail experience is an asset
Why The Brick?
A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team atcareers@thebrick.com
Attach your CV and tell us why you would be a great fit at The Brick!
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com
Connect With Us! (https://careers-thebrick.icims.com/jobs/30529/live-chat-agent/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)
ID2024-30529
Posted Date1 week ago(5/9/2024 12:29 PM)
of Openings1
Job LocationsCA-AB-Edmonton
Job CategoryCustomer Service/Support
Position TypePermanent Part-Time