Customer Support Analyst

Job Description:

As a Customer Support Advisor in our reporting vertical, you will serve as frontline resource for customers by driving first call resolutions using the phone and inbound emails. You will own the customer experience and providing exceptional assistance by solving customer issues.

This position is a hybrid role. (3 days in our Lawrenceville office)

When work is fun, life is better. In this role you will -

• Serve as frontline technical resource for Sage customers

• Will demonstrate strong problem solving and troubleshooting skills

• Will identify the root cause of the customers software or system issues

Key Responsibilities:

Qualifications:

• 1+ years experience with reporting tools (Excel, Tableau, Salesforce, PowerBI, Qlik)

• 1+ years experience with troubleshooting SQL, functions and Calculations reports

• Have an understanding of how to add/remove columns, sorting, grouping, apply filter in the report

Why Sage?

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it’s like to work at Sage:

Careers homepage -https://www.sage.com/en-us/company/careers/

Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn page -https://www.linkedin.com/company/sage-software

#LI-EP1

Function:

Customer Operations

Country:

United States

Office Location:

Lawrenceville

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/