Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to:

• maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database

• maintain existing and newly developed payroll content in the help center tools

• maintain related reporting and dashboards

Scope of responsibilities:

• Draft, proofread, edit & publish high-quality content across multiple online help centers

• Work with multiple stakeholders across different teams and locations to extract information to translate into usable help center content

• Research and gather technical and background information to include in the documentation

• Write DTPs and all other process description content

• Write communication and training content (including contributions to training delivery) to support change management process

• Validate content by collecting feedback from users and SMEs to ensure completeness & accuracy

• Own the maintenance of the content across multiple online help centers

• Manage the requests to update content

• Execute the changes of content as per the defined process

• Prepare and maintain reports and dashboards, analyse help center usage statistics

• Monitor, learn and evaluate software developments and the potential impact to help centers

• Continuous improvement of help center design & navigation functionalities

What makes IBM BTO unique:

• Global communication: want to improve your language skills? We will invest in you!

• Flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment

• Diversity: different nationalities united in one team

• Initiative: have ideas for improvements? We want to hear them

We guarantee you:

• Job contract

• The opportunity to participate in training and language courses

• An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)

• An induction training that will allow you to smoothly transition into your new role

Required Technical and Professional Expertise

• Intermediate HTML

• Intermediate Excel/Google Sheets skills

• Outstanding writing, editing & proofreading English ability

• Ability to evaluate content / UX

• Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met

• Ability to explain complicated processes in clear and simplified English

• Excellent attention to detail

• Strong communication skills

Preferred Technical and Professional Expertise

• n/a

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.