Job Information
Northern Light Health Trainee- Medical Assistant in Portland, Maine
Northern Light Mercy Hospital
Medical Assistant Earn-While-You-Learn Program
Program begins August 5th, 2024.
Reading and math assessments are required to determine eligibility.
To register for the informational session on May 30th at 2pm, please email Stephanie or Theresa at gngadulted@sad15.org.
Please contact RuthAnne at rhaley@northernlight.org to register for assessments.
Department: General Education & Development
Position is located: Mercy Medical Office Building
Work Type: Full Time
FTE: 40 Hours per week
Work Schedule: 7:30 AM to 4:00 PM
Summary:
The Medical Assistant trainees from an accredited program or school works in collaboration with all members of the care team providing high quality compassionate care consistent with Mission and Values of hospital. This position is a training infused position with a preceptor from 160 to 250 hours depending on the school requires. This is accomplished by hands on clinical assignment in the ambulatory setting of the Medical Group. Learning through a Clinical Informatics course to be responsible for ensuring efficient patient flow, working to actively enhance patient relationships and loyalty, pre-planning for patient visits, managing visit cycle time, office workflows, and patient access (phone, scheduling), assisting assigned provider and care team with rooming and patient care procedures, including electronic and written documentation, and coordinating patient activities that support managing the targeted population's health. Then starting their externship required practical hours within the ambulatory setting in one or more practice sites. The incumbent performs duties and tasks in accordance with standards established for the job. The incumbent may have access to highly confidential patient, employee and/or proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the Mission and Values of the Hospital.
Responsibilities:
The Medical Assistant trainee, under the direction and supervision of the preceptor, and provider will develop the following clinical skills, knowledge and abilities. This will be demonstrated by the ability to consistently and accurately obtain/perform/learn the following:
Identifies necessary equipment and materials for patient visits.
Rooms patients in accordance with established guidelines and visit purpose/types.
Documents reason for visit; Documents accurate vital signs; Reviews and documents medication history and adherence with patient; Confirms pharmacy; Documents tobacco status; Documents depression screening; Documents fall risk; administers appropriate immunizations; and assists with procedures as needed.
Communicates pertinent patient medical information and findings in a timely manner to the patient and/or appropriate staff person in a respectful clear, concise manner.
Performs office procedures under the supervision of the provider.
Schedules patient appointments
Proper preparation of lab specimens
Sets up prescription refills per guidelines
Reports lab and diagnostic results per guidelines
Documents patient encounters (including face to face, phone and patient portal) in the HER, as well as other systems as needed to comply with organizational initiatives such as PCMH, Meaningful Use, and the Beacon ACO measures.
Assists and/or chaperones patient procedures as needed.
Manages provider paper documents as applicable.
Responds to patient phone calls in a timely manner Follows guidelines, policies and regulations related to controlled substance prescriptions and renewals.
The Medical Assistant will perform the following responsibilities as applicable:
Prepare and conduct EKGs, vision and auditory screening, phlebotomy, specimen collection, and ear lavage, point of care testing.
Assist with casting, splinting, wound care, and other practice-specific procedures.
Abstract patient health information via electronic records for all scheduled appointments (pre-visit preparation)
Perform and document immunizations (including IMMPACT as applicable) and injections.
Key Outcomes:
Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
Ensures all consults and charts are prepared or scanned, downloaded and communicated in preparation for patient contact.
Assists in the management of patient care through lab result reporting, phone calls, order entry, and prescription processing following standard processes and guidelines to meet provider and patient needs.
Collects clinical information and communicates to provider
Performs direct patient care services in accordance with clinical guidelines in a patient-centered manner.
Ensures provider schedule meets the needs of patients (visit and non-visit)
Ensures patients are roomed and ready for provider within 7 minutes of appointment time.
Participates in daily huddles and weekly team meetings to improve workflows and contribute to improving patient population outcomes.
Maintains competency for ancillary tests such as EKG, PFT, Peak Flow Rate, Rapid Strep, HCG, Glucose, and FOBT. May perform various CLIA waived lab tests as ordered by provider once competency has been established.
Competent in following process of recording waived (CLIA) testing quality requirements.
Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current guidelines and policies (if applicable)
Administers immunizations and medications in accordance with current guidelines ensuring level and scope of practice standards. (If applicable)
Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and utilizing standard infection control guides and stocking procedures.
Ensures patient care equipment operates in accordance with quality standards.
Provides patient education per provider direction
Assists with orientation and training of new staff members
Maintains clinical/technical skills and knowledge through ongoing development and continuing education.
Demonstrates age-specific competencies and communicates with each patient in a way that is appropriate to his or her particular age, capabilities or disabilities, temporary impairments, emotions, stresses, culture, and individual station.
Prepares follow up letters and reminders for service 20. All other duties as assigned.
Other Information:
• High School diploma, GED, or successful completion of CASAs test • Must be accepted to and enrolled in the medical assistant training program through partner educational institution • The incumbent will be computer literate. • Initiative that proactively focuses efforts and energy on successfully attaining goals and objectives. • Work habits and productivity able to maximize time to produce timely, quality results. • Teamwork and relationship with others that allows collaboration with a variety of individuals by establishing and maintaining constructive relationships. • Customer focus that demonstrates commitment to meeting and exceeding the expectations of internal and external customers.
Competencies and Skills:
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education:
Required High School Diploma/General Educational Development (GED)
High School diploma, GED, or successful completion of CASAs test
Must be accepted to and enrolled in the medical assistant training program through partner educational institution.
Working Conditions
Work with computers, typing, reading or writing.
Prolonged periods of sitting.
Position Trainee- Medical AssistantLocation Req ID null