Job Information
MyFlorida INVESTIGATOR - CONSUMER DATA PRIVACY - 41001918 in TAMPA, Florida
INVESTIGATOR - CONSUMER DATA PRIVACY - 41001918
Date: May 21, 2024
Location:
TAMPA, FL, US, 33607
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .
Requisition No: 829152
Agency: Office of the Attorney General
Working Title: INVESTIGATOR - CONSUMER DATA PRIVACY - 41001918
Pay Plan: Career Service
Position Number: 41001918
Salary: $51,898 - $54,690 Annually, commensurate with experience
Posting Closing Date: 06/04/2024
Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)
Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.
Pay: $51,898 - $54,690 Annually, commensurate with experience.
Position Summary: This position is in the Consumer Protection Division and is assigned to the new Consumer Data Privacy team that will be based in Tampa. The Consumer Data Privacy team will implement and enforce the Florida Digital Bill of Rights which takes effect July 1, 2024, and this investigator position will work in the intake unit. The intake unit will receive, review and process consumer complaints, escalate eligible complaints to the business, and transmit the complaint and response for investigation or further legal review by the enforcement unit. This position will be responsible for identifying and tracking trends, investigating complaints, and general reporting duties. This position may also work on special projects and other investigations related to Florida Deceptive and Unfair Trade Practices Act (FDUTPA). The duties and responsibilities of this position stem from enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes, and related laws and administrative rules of the state, and other federal statutes, rules, and laws.
The successful candidate needs to be an individual that is a self-starter and able to deliver projects in a timely manner with minimal supervision. Projects may include researching and culling information from many sources both internally and externally. Additionally, this position would compile, analyze, and deliver reports upon the outcome of that analysis to further investigations. Candidates will review complaints, speak with complainants and witnesses, review documents including complaints, provide analysis of trends emerging in complaints and violations of Florida Digital Bill of Rights and FDUTPA. This position may also require the analysis of bank accounts, the flow of money, and may include the use of software such as CFIS to aid in the tracking of financial transactions. This position requires strong computer skills and the desire and ability to stay abreast of emerging technology. The successful candidate will be required to maintain detailed notes of actions taken while assisting in developing investigations at the direction of others, as well as memos, charts, graphs, and basic affidavits among other reporting documents. Candidate may be required to testify in court concerning activity that was completed while developing investigations. This position tracks consumer complaints, the types of complaints made, and the total loss alleged by complainants. Duties may also include identifying, validating, and providing documents necessary to provide restitution to consumers who have suffered a financial loss. The ideal candidate will be detail oriented, and have strong time management and organizational skills, along with the ability to prioritize assignments. The candidate should be able to work independently with minimal supervision and should demonstrate a strong desire to protect consumers and resolve consumer complaints.
Qualifications: A bachelor's degree from an accredited college or university and 3 years of experience conducting criminal, civil, or administrative investigations or examinations, which must include a minimum of two years of experience with complex financial investigations or analysis, online scams or cybercrime investigations, or computer forensic investigations.
A master’s degree in a related field from an accredited college or university may substitute for one year of the 3 years of required experience.
Investigative experience in fraud or white-collar crimes, financial investigations, cybercrime investigations, or computer forensics may substitute on a year-for-year basis for the required education.
Preference may be given to applicants that have experience:
Working as an analyst or investigator.
Reviewing submitted forms and correspondence for necessary and relevant information and documenting information in databases.
Utilizing Excel in tracking trends or providing statistical analysis.
Drafting memoranda, reports, charts, graphs, or other means for documenting and communicating analytical findings.
High level technology skills or training in technology and investigations.
* The selection process may include a Microsoft Excel skill assessment exercise. This skills exercise must be completed in one of the Attorney General’s offices. *
The Work You Will Do: The duties of this position may include but are not limited to:
Review and evaluate consumer complaints and provide analysis relative to trends in location, numbers, violations, and other important factors as may be assigned.
Prepare memoranda, reports, spreadsheets, charts, graphs, and other related documentation to record and disseminate your research, analysis, findings, and recommendations.
Investigate alleged violations under the direction of the attorneys.
Review and evaluate data privacy standards and protocols.
Present investigative case status briefings to attorneys and discuss investigative strategy with attorneys.
Review affidavits and help prepare for the examination of witnesses.
Attend depositions, take sworn statements, administer oaths, and interview witnesses.
Input and maintain data in Excel and other databases to analyze trends and develop investigative leads.
Liaise with other law enforcement and regulatory agencies to develop investigative leads or to respond to requests for information.
Testify in court hearings, trials, and depositions regarding investigations for which they conducted.
Create and maintain data management reports that identify, track and summarize the complaints being received and the status of investigations.
Communicate with victims, witnesses, defendants, businesses, law enforcement investigators or any other persons who may have information concerning ongoing investigations.
Utilize critical thinking and analysis skills in recognizing trends and following monetary transactions.
Utilize computers and the internet to develop leads utilizing Social Media Intelligence (SOCMINT) and Open-Source Intelligence (SOCINT) techniques to further investigations. This will include capturing digital evidence during your research and compiling it in an acceptable format to be presented as evidence during litigation.
Competently use Excel and other software skills for analyzing trends in complaints, violations of FDUTPA, and tracing monetary transactions.
Competently use software such as CFIS, Page Vault, VPNs, Adobe Pro, and the Microsoft Suite.
Assist consumers with questions and general updates on matters under your review.
Assist attorneys with special assignments, which may require extended hours and/or travel outside the worksite.
May assist with compiling responses to public record inquiries received regarding data breaches and will assist the Public Records Office by gathering responsive documents, reviewing, and marking for redaction in a timely manner.
This position may assist with financial investigations in consumer protection cases, including, but not limited to unfair and deceptive trade practices, antitrust, RICO, consumer fraud, asset forfeiture, organized fraud, theft, and organized schemes to defraud.
This position may assist with locating and identifying concealed profits in trusts, domestic and foreign corporations, banking institutions, real and personal property and any other method or means of concealment.
Perform other assigned tasks and duties in a timely fashion as required.
Note: During a declared state of emergency, the ability to assist in the investigation of price gouging allegations which may include contacting consumers and businesses to identify and resolve complaints, conducting site visits at businesses to obtain statements and evidence, or serve process such as preservation letters and subpoenas. During the declared state of emergency, this may require working extended hours, weekends, and/or during holidays. This may also involve travel to other affected regions to provide support and assistance in meeting the price gouging enforcement mission of our office.
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits.
Nine paid holidays and one Personal Holiday each year.
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance option.
Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
Flexible Spending Accounts
Tuition waivers.
And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
IMPORTANT NOTICE: To be considered for the position, all applicants must:
Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.
Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
The elements of the selection process may include a skill assessment exercise.
Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.
CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).
PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.
REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.
Nearest Major Market:Tampa