Job Family: Customer Services

Req ID: 415265

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Looking for challenging role?

If you really want to make a difference - make it with us

What are my responsibilities?

1. Customer Service tag comes with Empathy to support the customer by taking care of contractual obligations and organizational capabilities in mind

2. Responsible for Revenue & handling SLA’s for Site Services related to Medium & Low Voltage Panels in Infrastructure vertical, including Data Center and Railway-Metros

3. To track/manage Orders on hand - drive close collaboration between SI Sales, Promoters & Customer to provide best technical support on EA Service portfolios including Substation Maintenance & Installation, Testing & Commissioning jobs

4. Handle Team of Service Engineers (reporting directly/indirectly) & co-ordinate with them for complete Site Management, Toolbox talk, Safety Assessment, Approval of EHS before deployment of Team at Site

5. Manage Service Order Tracking sheet & forecast Service turnover cases. Ensure fulfillment of mandatory compliance documents to make sure smoot receipt of payment from Customer.

6. Contribute towards identification of New Business i.e. Spare, Services Etc. by providing Recommendations, no. of Installed Base, Age of Installation Etc.

7. Visit Sites as & when Necessary to help the Service Team. Close the Service MOM Pending Points & job closure formalities.

What do I need to qualify for this job?

• Electrical engineer with at least 15 years of relevant experience

• Must have firsthand experience Site Services related to Installation, Testing, Commissioning & Maintenance for MV/LV AIS/GIS

• Highly skilled in one of the area like AIS or GIS or Protection technology will be most relevant

• Master’s degree in technology will be additional advantage

• Should be familiar with Market, Customer Base within India

• Excellent Business Communication and Presentation Skills

What else do I need to know?

Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work. Please find more information at www.siemens.com

Please find more information on our organization at: http://siemens.com/smartinfrastructure

We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.

Contact If you have further questions regarding the job offer, please be free to contact recruiting manager