Job Title: Client Care Advisor (Receptionist)

Salary: £23,795.20 (full-time equivalent)

Location: Warren House Vets, all sites

Job Type: Permanent, full-time

Hours: 30 hours per week, job share will be considered.

Shifts will vary between the hours of 8am - 7.45pm on weekdays.

Saturdays only either 8.45am to 12.45pm or 8.45am to 4.45pm.

We are looking for a friendly and personable Client Care Assistant to join our team at the Warren House Group in Kent.

If you are a friendly, caring and compassionate person who has excellent communication and administration skills we would like to hear from you.

Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. However, you need to be confident working in a busy, client facing role.

The role will include meeting and greeting clients, answering phone calls, booking appointments using a diary management system, general administrative work, and stock control and cleaning of public and clinical areas. At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme

• Recruitment referral reward scheme

• Wellness program including:

• Employee assistance program

• Eyecare voucher scheme

• Free annual Flu jab

• Cycle to work scheme

About us

The Warren House Veterinary Surgery first opened in 1982 at the Rochester site. Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns.

Some of our associates have been with the company since it opened over 40 years ago!

Currently, we have 8 Vets on the team, 15 RVNs, 3 VCA's and 12 Client Care team members across the group to help meet the needs to our customers. Our teams work across the whole group supporting each other fully. We also have two administrators who take care of some of the finances for the company.

Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service.

If you have any questions about this role, please reach out to Stephanie at stephanie.acton@linnaeusgroup.co.uk

At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.