LBM Sales Support Coordinator

Location: Woodburn, OR

Level: Hourly (Full or Part Time)

Division / Department: Lumber & Building Materials

Reporting to position: Division Manager

Travel: NA

About the Role:

The Sales Support Coordinator position is crucial in aiding the sales team by managing administrative tasks, coordinating activities, and providing operational support to ensure efficient sales operations. This role involves handling inquiries, managing documentation, coordinating with internal teams and clients, maintaining databases, and supporting the sales process from start to finish.

Responsibilities include…

• Team Work: Contribute to a collaborative team environment, enhancing productivity and supporting team goals.

• Order Processing: Oversee the complete order processing cycle with a focus on accuracy and efficiency.

• Reporting: Generate and manage reports related to orders, shipments, inventory, and invoicing.

• Shipment Tracking and Customer Notifications: Monitor and track shipments for timely deliveries and promptly notify customers when orders are ready for pick up.

• Document and Project Preparation: Assist in creating and organizing documents, presentations, and project assets.

• Customer Portal Management: Update the customer portal for accurate divisional information.

• CRM Maintenance: Regularly update and maintain the Customer Relationship Management system.

• Other Duties: Handle incoming calls, support inventory management, collect freight rates, maintain documents and reports, arrange meetings, and assist with additional tasks as needed.

  Education and Experience…

• High school diploma

• Associates degree (preferred)

• Customer service experience is a plus

• 0-2 years sales experience

  Skills and Abilities…

• Excellent oral and written communication skills

• Strong attention to detail

• Self-driven and eager to learn product knowledge and processes

• Proficient problem-solving abilities and meeting deadlines

• Organizational skills with a customer service-oriented approach

• Proficiency in data entry and technology, especially in Google Suite

• Positive attitude and engaging personality

  Benefits available to you…

• Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available

• Paid time off to foster work/life balance

• Profit sharing

• Bonus Pay opportunities

• Retirement funding opportunities

• Education reimbursement

• Health club reimbursement

• Career advancement opportunities

  About Do it Best:

  At Do it Best, we take pride in being the only U.S.–based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member’s market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.